Why can't I submit tickets in the "Others" topic?

To better classify the issue and process it more efficiently, we have made adjustments so that the accounts that have been banned can only submit the tickets for Banned Account Issue.

For players who need to remove the ban, GM will be able to assist them more quickly in checking the reasons for the ban and communicating whether it can be removed.

For players who need to inquire game issues, most game problems need to be submitted by the corresponding account, then GM can better judge and solve the problem. As we all know, banned accounts can't log into the game, so usually they would not have any gaming issues.

Hope these adjustments can better help you and win your favor.