How to retrieve all the account information?

To retrieve the account information, please file an Account Appeal through this website:https://account.99.com/v3/AccountAppeal.htm
Note: You need to manually change the 'Subject' according to your needs. The system will verify and send the result to the email address you filled within 24 hours.

Please provide as much information as you remember. For forgotten information, simply leave blank or note 'I don't remember'.

PS: If you have trouble in filing the case on the site, please email the required information to acct@netdragon.com directly.