Hacking Cases - Customer Service Center

Home > Hacking Cases

Please make sure you have your current account's password and registered email. If you do not have the current password, please try to get it back first at here. If you have not been able to retrieve the stolen account, please file an account issue ASAP at here, and be sure you have retrieved the account before you file a case.

Please note, we are NOT responsible for cases with the following conditions:

1. The case is caused by account sharing/trading.
2. The case is caused by using bots or other illegal programs.
3. The current registered email of the hacked account cannot be provided.
4. The items are given out/lent to other players under your own IP address.
5. The items are sold or traded by mistake, such as when they are sold for the wrong price, traded to the wrong person, etc.
6. Items that are carelessly dropped in the game.
7. The case is not reported in time. Generally we are not able to handle cases that are older than ten days.

Please do not report any fake case; or your account may be moved to the black-name list or get banned.

I have read and agreed to the requirements above

Have you filed a case for this account within 6 months?
Yes No

*Account Login ID:
Do you report the items-lost issue for this VIP account?	Yes No
Game Type:
Server Name:
*Character Name:
*Registered Email Address:	This email must be available, for the case result will be sent to it.
*Date the Items Were Lost:
*Your Other Characters:
*Your IP Address (Please list all):
*List of Lost Items:	* Please only list one item in each line, for example: Super 2 sockets (2 refined rainbowgems) +3 DragonArmor Level 110.
*Point Card Purchase Information:
* If you have purchased Point Cards for this account, please list the codes here. If you do not keep the codes, please enter the email address you used to buy the Point Cards for this account, as well as the payment type.
*Problem Description:	If the items were lost from your other account, please offer us the account login name, character name and registered email in the blank.
Validation Code:

If you have trouble submitting the case, you can try to email us the full information required above at
hc@netdragon.com
Please allow us 1-5 business days to process the case. Thank you for your patience!