----- Account Issues (all fields are required)-----
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Please fill out and submit the following form if you meet with the following issues
about your account: Password Lost; Warehouse Password Lost; Forget Security Information
and others.
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Game Type:
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Service Type:
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Account Login ID:
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your account?
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Server Name:
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Character Name:
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character name?
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Current and Previous Passwords (especially the first three passwords and the
last password):
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Registered Email:
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* The case result will be sent to it. If it does not work, please
offer a new contact email in the Problem Description.
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Since the registered email is not correct, we need to verify your
account with more information below:
The personal information of the account filled in when the account was registered:
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Security Question:
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Security question?
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Security Answer:
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Security answer?
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Identification ID/Telephone Number/Security Code:
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Identification ID/Telephone Number?
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Point Card Purchase Information:
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(e.g: point card codes, payment type, purchase email, total amount)
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Character Status:
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(level, class, reborn/non-reborn, warehouse password, trade partner
list, etc)
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Problem Description:
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Please enter problem description.
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Validation Code:
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