Home > Account Issues

1. Please fill in FULL and CORRECT information in the form below. Incomplete or incorrect information may get your case failed to be solved.
2. Please report your account issue in time. Generally we are not able to handle cases that are older than 15 days.
3. To maket sure you can receive our emails, please add acct@netdragon.com to your address book or safe sender list.

PS: Please allow us 1-2 business days to process the case. Thanks for your patience.

----- Account Issues (all fields are required)-----

Please fill out and submit the following form if you meet with the following issues about your account: Password Lost; Warehouse Password Lost; Forget Security Information and others.

Game Type:
Service Type:
Account Login ID:
Server Name:
Character Name:
Current and Previous Passwords (especially the first three passwords and the last password):
Password 1:
Password 2:
Password 3:
Password 4:
Password 5:
Password 6:
Password 7:
Password 8:
Password 9:
Password 10:
Password 11:
Password 12:
Password 13:
Password 14:
Password 15:
Registered Email: * The case result will be sent to it. If it does not work, please offer a new contact email in the Problem Description.
Since the registered email is not correct, we need to verify your account with more information below:
The personal information of the account filled in when the account was registered:
Real name:
Phone No:
Last date the Account was ok: (MM-DD-YY)
The time you created this account:
Old registerd Emails:
Your other accounts:
Your contact email:
Security Question:
Security Answer:
Identification ID/Telephone Number/Security Code:
TQ Point Card Purchase Information:
* If you have purchased TQ Point Cards for this account, please list the codes here. If you do not keep the codes, please enter the email address you used to buy the TQ Point Cards for this account, as well as the payment type.
Problem Description:
* Please also provide the WLAN Address, you can find it in Setting-->General-->About...
Validation Code: