How to retrieve or change your account password?

If you have forgotten your password or simply want to change your existing password, please visit our password reset page: https://account.99.com/v3/forgetpwV2.htm

You can reset your password using one of the following methods:
(1). Registered Email
(2). Account Security Information
(3). Account Recovery Request: If you are unable to use the methods above, please submit an account recovery request for further assistance: https://account.99.com/v3/AccountAppeal.htm