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  1. Please fill in FULL and CORRECT information in the form below. Incomplete or incorrect information may get your case failed to be solved.
  2. Please report your account issue in time. Generally we are not able to handle cases that are older than two months. Besides, we will not deal with account issues caused by account sharing.
  3. To make sure you can receive our emails, please add to your address book or safe sender list.

PS: Please allow us 1-2 business days to process the case. Thanks for your patience.

----- Account Issues (all fields are required)-----

Please fill out and submit the following form if you meet with the following issues about your account: Password Lost; Warehouse Password Lost; Security Information Lost and others.

Game Type:
Service Type:
Account Login ID:
Server Name:
Character Name:
Registered Email:
* The case result will be sent to it. If it does not work, please offer a new contact email in the Problem Description.
Current and Previous Passwords (preferably the first three passwords and the last password):
Current/Last Password:
Old Password 1:
Old Password 2:
Old Password 3:
Old Password 4:
Password 6:
Password 7:
Password 8:
Password 9:
Password 10:
Password 11:
Password 12:
Password 13:
Password 14:
Password 15:
Since the registered email is not correct, we need to verify your account with more information below:
The personal information of the account filled in when the account was registered:
Real name:
Phone No:
Last date the Account was ok:
The time you created this account:
Old registerd Emails:
Your other accounts:
Your contact email:
Point Card Purchase Information:
(e.g: point card codes, payment type, purchase email, total amount)
Character Status:
(level, class, reborn/non-reborn, warehouse password, trade partner list, etc)
Problem Description:
Validation Code: